FAQ

📦 Orders & Delivery

How long does delivery take?
We offer UK delivery within 3–7 working days.

Do you offer free shipping?
Yes, we offer free UK delivery on all orders.

Will I receive tracking information?
Yes, tracking details will be emailed once your order is dispatched.

🔁 Returns & Refunds

Can I return my item?
Yes, you have 14 days to request a return under UK consumer law.

When will I receive my refund?
Refunds are processed within 5–7 working days after approval.

Payments

What payment methods do you accept?
We accept Visa, Mastercard, PayPal, and other secure payment methods.

Is my payment secure?
Yes, all payments are processed through secure encrypted systems.

 Products

Are your products handmade?
Our products are crafted using natural materials with a focus on quality and design.

Will my product look exactly the same?
Due to handmade nature, slight variations may occur — making each piece unique.

📞 Support

How can I contact you?
Email us at divineshiva01@gmail.com and we’ll respond within 24 hours.

Thank you for shopping with KnotKit